FAQ

Frequently Asked Questions

What is moissanite?

Moissanite is a premium laboratory-created gemstone known for its exceptional brilliance, fire, and durability. It is one of the most sought-after alternatives to traditional diamonds.

Does moissanite look like a diamond?

Yes. Moissanite closely resembles a diamond, with exceptional sparkle and clarity. In many lighting conditions, it can appear even more brilliant due to its fire.

Will moissanite lose its sparkle over time?

No. Moissanite does not cloud or lose its brilliance over time and is designed to maintain its appearance with proper care.

Is moissanite durable enough for everyday wear?

Yes. Moissanite is a highly durable gemstone, rated 9.25 on the Mohs hardness scale, making it suitable for everyday wear.

What is the difference between moissanite and cubic zirconia?

Moissanite is more durable, more brilliant, and longer lasting than cubic zirconia. It offers a more premium look and maintains its appearance far better over time.

What metal is used in Henri Mois jewellery?

Our pieces are crafted using S925 sterling silver unless otherwise stated on the product page.

Are your pieces made with real moissanite?

Yes. All Henri Mois jewellery is made with premium moissanite stones selected for their brilliance and finish.

Can I wear my jewellery every day?

Yes, but we recommend treating your jewellery with care to preserve its finish and brilliance over time.

How should I clean my jewellery?

Clean gently with warm water, mild soap, and a soft cloth. Avoid harsh chemicals such as bleach, chlorine, and strong cleaning products.

Can bleach or chemicals damage the jewellery?

Harsh chemicals may affect the metal finish and overall appearance of the piece. We recommend keeping jewellery away from bleach, chlorine, detergents, and similar substances.

Can I wear my jewellery while swimming or showering?

We recommend removing your jewellery before swimming, showering, exercising, or using cleaning products to help maintain its condition.

Do you ship worldwide?

Yes. Henri Mois ships worldwide.

How long does shipping take?

We hope to process and dispatch your order within 2-5 business days. Delivery times vary by destination.

Will I receive tracking information?

Yes. Tracking details will be provided once your order has been dispatched.

Do you accept returns?

Yes. We offer 30-day returns on unworn items returned in their original packaging.

What items are not eligible for return?

Items showing signs of wear, misuse, damage, alteration, or chemical exposure may not be eligible for refund or exchange.

What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible if your order arrives damaged or if you receive the wrong item, and we will review the issue.

How can I contact Henri Mois?

For any questions regarding your order, shipping, or returns, please contact us via our contact page or email.